See you soon in the Comox Valley
Every once in a while, you meet someone who understands customer service, who really gets it. A business person who recognizes the value in treating people right. A person who is in business for the long term, rather than the short term, and who, therefore, can see beyond the quick sale. James Smith is clearly is one of these realtors. I know from experience.
Recently, my wife and I, and our two young kids, left the craziness of the big city life in Vancouver and visited the Comox Valley, as we do at least once a year. Each year, we seem to get closer and closer to relocating there, for reasons that James can tell you about. For the first time, we decided to look more seriously, and through a series of coincidental meetings, we met James. Unlike previous experiences looking at homes in Courtenay, James actually went out of his way to accommodate us and took us on a three-hour tour of several homes in the valley. But, not just any homes. Homes that we specifically asked to see. In other words, he responded to our needs and interests, rather than imposing his views on us. We didn’t waste his time and he didn’t waste ours.
While traveling between homes, James gave us a really good sense of the state of the market in the Comox Valley. Furthermore, he steered us away from properties that weren’t up to our standards or needs, even if priced higher than the ones we were looking at. If that wasn’t enough, James even made room for our child’s car seat in the back of his vehicle!
Is this the kind of service one should expect from a realtor? Absolutely! Is this the the kind of service one usually gets from a realtor? In our experience, the answer is no. Not that there aren’t other realtors that don’t go out of their way to make you happy, that don’t pressure the client, that respond to emails in a timely fashion. It’s just that realtors
like James seem to be in the minority these days, especially when the market is hot.
So, after all James did for us, we didn’t find a house and we are back fighting the traffic in Vancouver. Will we find a home in the Comox Valley? Possibly. When the time is right, will James be our realtor? Absolutely! If we end up not moving to the Island, will we still refer our friends to James? Unequivocally, yes! Like I said, James “gets it.”
Thanks James for going way beyond our expectations. No doubt, we’ll see you soon in the Comox Valley!
Michael Ford
